Help Desk

Fix Detected DNS Cache Poisoning Attack Message

by File in: Help Desk

I have ESET Smart Security installed on one of my PCs and I recently got an alert message saying the following: Detected DNS Cache Poisoning Attack is detected by the ESET personal firewall Whoops! That definitely didn’t sound too good. A DNS cache poisoning attack is basically the same thing as DNS spoofing, which basically […]

HDG Explains – Swapfile.sys, Hiberfil.sys and Pagefile.sys in Windows

by File in: Help Desk

In previous versions of Windows, you probably remember the good old paging file. It is used when physical memory becomes over-committed and it holds objects that usually have not been accessed in a long time. That is pagefile.sys. Next, we had the hibernate option in Windows that let you save the kernel and all applications […]

Unable to Boot Windows with External Hard Drive Attached?

by File in: Help Desk

I recently purchased a 2TB Western Digital My Book and connected it up to my Windows PC at home. Everything was working great until I decided to restart the computer. Instead of Windows booting up, I simply got a black screen and nothing else. I could not boot into Windows! At first, I thought something […]

Can’t Change Date and Time in Windows?

by File in: Help Desk

I recently ran into a problem on one of my Windows machines where I could not change the date and time. Every time I clicked on the Change Date and Time dialog box shown below, I kept getting an error message. The message that kept popping up was: Unable to continue. You do not have […]

Blue Screen of Death BSOD Restarts Too Fast in Windows?

by File in: Help Desk

I recently got a blue screen of death (BSOD) error on a Windows computer. However, upon restarting the computer and adjusting BIOS settings, the BSOD error would still display, but the computer was restarting so quickly that I didn’t have time to analyze the specific BSOD error codes. In other words, the BSOD screen would […]

What is the System Reserved or EFI Partition in Windows?

by File in: Help Desk

If you have ever installed Windows by yourself, you may have run into the situation where Windows setup tells you it’s going to create a System Reserved partition or EFI System Partition for system files. The size of this partition is 100 MB. The exact prompt is To ensure that all Windows features work correctly, […]

System Restore Points Missing in Windows?

by File in: Help Desk

I recently ran into a problem where all my restore points in Windows were disappearing. If I created a system restore point and then restarted the PC, the restore point would be gone! I could not figure out why this was happening, but after doing some research I managed to get the problem fixed. In […]

Fix “Setup is Preparing Your Computer for First Use” on Every Reboot

by File in: Help Desk

Have you ever run into the problem where every time you start up Windows, you get the following message: Setup is preparing your computer for first use This happened to me on a Windows 7 machine. Actually, I had created an image of Windows 7 and then restored that image to a different machine. When […]

Can’t Copy Text from a PDF File?

by File in: Help Desk

So I ran into a problem the other day when I had to copy some text from a PDF file and paste it into a presentation that I was doing. The problem was I could not copy the text! Hmm, I thought, there must be something stupid I am doing since I am pretty sure […]

Will Deleting an Email on the iPhone/iPad Delete it on the Server?

by File in: Help Desk

I’ve been using Gmail on my iPhone and iPad for a long time now and I have it setup exactly the way I want. A couple of my friends have Gmail setup too, but they didn’t quite understand how Gmail, IMAP and iOS work together when managing email. One question I always get is what […]