Help Desk

MP3 Album Art Not Showing in Windows Explorer?

by File in: Help Desk

I have a lot of music on my computer and even though I don’t use it as my primary media player or organizer, it’s nice to have it work properly since I do end up using Windows Explorer or Windows Media Player every so often to browse files, etc. One annoying thing that I noticed […]

Fix COM Surrogate has stopped working in Windows 7

by File in: Help Desk

A client of mine started having a strange problem when browsing pictures and videos on his Windows 7 PC: it would popup with the following error message: COM Surrogate has stopped working The odd thing was that the error only came up when browsing video or picture files, not any other type of file. After […]

Tab Key Not Working in Windows 7

by File in: Help Desk

Having problems with your tab key in Windows 7? I know I am! My desktop machine runs Windows 7 64-bit and has been working fine for a months until a few days ago. Suddenly, the tab key would not move me to the next form field in an online form. I though it was odd, […]

Audio Not Working on Your Laptop?

by File in: Help Desk

Over the years, I’ve had lots of issues with my laptop and one of the biggest problems has been the audio. Not sure why, but sometimes it would randomly just stop working. Sometimes a driver issue, sometimes Windows, sometimes hardware, etc., etc. On top of that, if you are trying to connect your laptop to […]

Fix “Can’t Read From the Source File or Disk” Error

by File in: Help Desk

Recently, I was working with a client who had a strange problem. He was trying to copy some files on his computer and ended up getting this odd error message: Can’t read from the source file or disk. What’s odd is that he could easily play the file in Windows without a problem. It was […]

Windows 7 Devices and Printers Hangs or Won’t Open?

by File in: Help Desk

I ran into an annoying problem on my Windows 7 virtual machine the other day when I tried to open Devices and Printers from the Start Menu. Instead of normally loading up with a list of Devices and Printers and Faxes, it kept hanging and nothing would load. It was just a blank screen like […]

Troubleshoot Windows Explorer Has Stopped Working

by File in: Help Desk

There are some Windows errors that are masterpieces, meaning they have been around since the beginning of time and never fail to go away. One that pops into my mind is “Windows has recovered from a serious error”. If you search Google for that, you’ll find thousands of entries! Another one like that is “Windows […]

Fix “Could Not Find This Item” When Deleting in Windows

by File in: Help Desk

If you’ve been using Windows for as long as I have, you have probably run into your share of weird error messages. One that I got recently when trying to delete a file was: Could not find this item. This is no longer located in X. Verify the item’s location and try again. This was […]

Cursor Jumps Around While Typing in Windows?

by File in: Help Desk

So I encountered a strange problem recently where my mouse pointer/cursor would randomly jump around the screen, making it impossible for me to type anything! I never had this problem before, but once I upgraded my Acer laptop to Windows 7 64-bit, this problem with the cursor flying all over the screen started occurring. Anyway, […]

Should You Defrag an SSD?

by File in: Help Desk

With a lot of more modern computers using SSD’s (Solid State Hard Drives), one question I often get asked is if you need to defragment a SSD. That’s a good question because up until now, pretty much everyone has heard of defragmenting a PC. So why do we defragment a hard drive in the first […]