How to Fix “You do not have permission to send to this recipient”

A while ago I setup Exchange Server on a virtual machine to play around with it and see if I could get a proper mail server working. I thought I did pretty well because I was able to send and receive messages internally on the network and was able to send emails out to the Internet.

However, when I logged into a computer external to my network using remote desktop and tried to send an email to an account I created on the Exchange Server, I got the following message:

You do not have permission to send to this recipient. For assistance, contact your system administrator.

Followed by some kind of message relay error :

<myserver.mydomain.com #5.7.1 smtp;550 5.7.1 Unable to relay for user@domain.com>

Note that if you have come to this page because you are trying to send an email to someone and you’re not sure if it’s a problem on your side or with the receiving side, it’s definitely with the receiving side! In that case, you need to call up the person you are trying to email and tell them to notify the network or email administrator of the problem.

It’s basically a configuration problem with Exchange Server that has to be fixed. So if users on your domain cannot receive email from outside of the internal network, here’s what you have to do.

Fix Exchange Issue

Step 1: In Exchange System Manager, expand Servers, expand Protocols and then expand SMTP.

exchange protocols smtp

Step 2: Select the SMTP Virtual Server that you are using to connect to the outside and right-click and choose Options or Properties.

Step 3: On the Access tab, click on Relay.

smtp virtual servers

Step 4: First, choose Only the list below. Now you will want to uncheck the Authorize relay to authenticated computers or Allow all computers which successfully authenticate to relay check box and click on the Users button.

allow all computer that authenticate to relay

Step 5: Check the Allow boxes for Authenticated Users (Submit Permission and Reply Permission).

smtp relay users

That’s it! Now all you have to do it start and stop the SMTP Server from the main console window in Exchange! External users should now be able to send emails to your domain without getting the “Unable to relay” or “You do not have permissions to send to this recipient ” error. Enjoy!